Rio Aqua Plus
Thank you for shopping with Rio Aqua Plus! We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy on all our products, starting from the date you receive your order. To be eligible for a return, the product must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, including any tags, accessories, and documentation.
- You must provide proof of purchase (order number or receipt).
Non-returnable items:
- Perishable goods (e.g., filters, cartridges).
- Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
How to Initiate a Return:
- Contact us at [insert customer service email] with your order number and the reason for the return.
- Once your return request is approved, we will provide you with a return authorization and the return address.
- Ship the product back to us. Please ensure the return is packaged securely and we recommend using a tracked shipping method to ensure it reaches us.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please note:
- It may take 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
- Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please follow the return process, and once we receive your return, we will ship out the replacement.
Defective or Damaged Items
If your product is defective or damaged, please contact us immediately upon receipt. We will arrange for a replacement or refund based on your preference, as long as the issue is reported within 7 days of delivery.
Contact Us
If you have any questions regarding our Refund and Returns Policy, or need assistance with your return or refund, feel free to contact us at:
- Email: [insert customer service email]
- Phone: +91 99442 09976
- Website: https://rioaquaplus.com/